Frequently Asked Questions
Our customer service representative will contact you to advise you on the lead time. Generally, you have the options of waiting for the product, replacing the product, or cancelling your order.
Orders that have been processed and shipped cannot be cancelled or changed. Please email us at firstname.lastname@example.org for assistance.
Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within 7 days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. For more information, please refer to our terms and conditions.
Your purchase history can be retrieved under My Account page after logging in.
You may contact our customer service officer at email@example.com.
Yes, we accept phone orders. Please note that for phone orders, the delivery fee is $12, with free delivery for orders above $250.
Our product items are tagged to their chinese names. Simply input the Chinese name into the search bar!
For now we deliver our products only within Singapore.
If you are an overseas customer, special arrangements may be made. Contact us at firstname.lastname@example.org for more information.
Local deliveries in Singapore are fulfilled by our in-house delivery team.
Delivery will be free for orders over $150. Otherwise, shipping charges will be a flat rate of $12.
You may contact our customer service officer at email@example.com to check on the shipment status.
Delivery lead time often range from 2-3 days depending on the delivery location.
Yes you can. Send us a email at firstname.lastname@example.org with your invoice number and we will advise you accordingly.
Please email to email@example.com with the details of your order and changes required.
Yes, there are separate fields for billing and delivery addresses at checkout.
Yes, but you will have to create separate orders.
We accept PayPal and cash-on-delivery. For cash-on-delivery, we accept cash or NETS payment.
Credit Card transaction follows your bank’s billing process. Usually, the amount will be charged to your next billing statement.
You may visit My Order History under My Account to retrieve the shopped items.
Yes! All of our herbs are suitable for vegetarians.
Yes all our confinement herbs are suitable for C-sect mothers. The only difference is that C-sect mothers will take the Sheng Hua Tang in later days compared to natural birth mothers.
To ensure freshness of our herbs, we will only prepare your confinement package nearer to your EDD. After you purchase a confinement package from us (or from our baby fair partners), we will contact you directly to ask for your EDD. We will also contact you ~5 days before your stated EDD to arrange for the delivery date and time. In event that baby arrives earlier than expected, please contact us IMMEDIATELY upon admitting in the hospital so we can arrange the delivery for you. The number to call is 63363294. Please quote your name and EDD to allow us to locate your invoice.
We will only start packing your herbs closer to your EDD to ensure the freshness of the herbs. Do note that all herbs have to be stored in the fridge upon receiving it. Shelf life of the herbs: Chiller compartment - not more than 3 months Freezer compartment - not more than 6 months.